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Body shops ‘outstanding’

Two Langley auto body repair shops, On Line Collision Ltd. and Craftsman Collision Langley, received prestigious awards.

Two Langley auto body repair shops, On Line Collision Ltd. and Craftsman Collision Langley, received prestigious awards.

These two “c.a.r. shop VALET” facilities were each awarded a 2013 AutocheX Premier Achiever Award for outstanding customer service.

AutocheX is a third party company that measures customer satisfaction levels for body shops through surveys. On Line Collision Ltd, Craftsman Collision Langley and 13 other ICBC c.a.r. shop VALET facilities achieved customer satisfaction scores in the top five per cent of thousands of participating shops across North America. Scores are based on key award criteria such as the shop’s ability to keep customers informed, complete repairs on time and provide efficient, safe and quality repairs.

“We’re proud that 15 of our collision repair partners have been recognized for the excellent service they provide to customers through the 2013 AutocheX awards,” said Brian Jarvis, ICBC’s vice president of claims. “Providing good customer service is a priority for ICBC and we’re pleased that these shops share the same values, while also providing safe, high-quality repairs.”

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