911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

B.C. 911 call-taker gets rare glimpse of what happened after call

Call-taker coached Port Alberni woman in lifesaving CPR on her husband

When Natalie Rumsby answers a call as a 911 dispatcher, her job ends when first responders arrive on the scene, and the person who called 911 no longer needs her help.

It’s not often that she and her colleagues at the dispatch centre in Victoria hear the outcome of their calls.

That changed last week when a woman from Port Alberni shared her story about performing CPR on her husband thanks to the coaching of a calm 911 dispatcher.

READ: Vancouver Island wife brings husband back to life with CPR thanks to 911 dispatcher

Carol Klock related her story about calling 911 after her husband Jack suffered a heart attack while taking a shower one night in April.

Carol, who had never taken a CPR course, performed the life-saving technique on her husband for 10 minutes while waiting for paramedics to arrive. She said an anonymous dispatcher “literally taught me CPR over the phone” and she wanted to thank the woman for helping her.

A colleague of Rumsby’s who was familiar with the call read the story from the Alberni Valley News and let Rumsby know about it.

“Everything’s done over the phone and once you’re done, you’re on to the next job,” Rumsby said from Victoria. “It’s heartwarming to hear that he survived.”

She said she doesn’t often open up about her job. She compartmentalizes it, and when she leaves the dispatch centre for the day, she leaves the job behind.

It’s a survival tactic: “Right now, there’s a lot of compassion fatigue. It’s an exhausting job at the best of times,” she said, but added the opioid crisis has made it even tougher for 911 dispatchers and other first responders.

“There’s days here where we could have seven or eight call-takers and they’re all coaching CPR to people in different communities in B.C.

“As a call-taker/dispatcher, you are often tasked with talking to people on the worst day of their lives, in a moment of crisis, and you depend on them to be your ears, eyes and hands until help arrives,” Rumsby said.

“We are trained to help people not only cope with these situations, but in many situations, guide them to give life-saving first aid that they would otherwise not know how to do.”

While Carol Klock gives Rumsby all the credit with helping her stay calm, Rumsby said Carol’s ability to stay composed was the most important aspect of helping her husband.

“This woman performed those skills in the worst of circumstances, ” Rumsby wrote in a Facebook post about the story. “Thanks to her staying calm and composed and doing the most effective CPR possible, her husband is alive today.”

Rumsby hopes stories such as the Klocks will inspire people to learn how to perform CPR.

“I think it’s really important for everyone to take a CPR course, even a hands-only CPR,” she said. “If somebody knows CPR, the second they see someone collapse … it could mean life or death for that patient.”

READ: Where to learn CPR

Rumsby has nominated Carol Klock for a Vital Link Award with BC Ambulance Service, which recognizes the significant contributions made by citizens during medical emergencies. She hopes that if Carol is given an award, she will be able to meet the Klocks in person.

editor@albernivalleynews.com

Just Posted

VIDEO: Giants head into holidays with a win at home in Langley

G-Men don’t play next until Dec. 28, after 2-1 victory over Prince George Sunday.

VIDEO: Giants fall to Royals 4-2 in Victoria Saturday night

Second loss in as many days for G-Men, who are back home in Langley today to take on the Cougars.

Langley Gators take Tsumura provincial basketball championships

Walnut Grove outscored their foes by 30 points per game

Spreading Christmas cheer around Aldergrove

Easing the pains and difficulties of hard times is ‘reason for the season’

VIDEO: why the founder of Kimz Angels feels it’s “sad” the charitable group has grown

Will be accepting donations all day Sunday at the IGA in Murrayville

REPLAY: B.C’s best video this week

In case you missed it, here’s a look at the replay-worth highlights from this week across the province

Canucks score 3 power-play goals in 4-2 win over Oilers

Vancouver sniper Boeser has 6 goals in last 5 games

Microscopic parasite found in Prince Rupert water affecting thousands

More than 12,000 residents affected by the boil water advisory issued Dec. 14

Trudeau lashes out at Conservatives over migration “misinformation”

Warning against the “dangers of populism,” Trudeau says using immigration as a wedge political issue puts Canada’s future at risk.

B.C. hockey coach creates ‘gear library’ to remove cost barrier of sport

Todd Hickling gathered donations and used gear to remove the cost barrier for kids to play hockey.

Canada’s ambassador meets with second detainee in China

Global Affairs says John McCallum, Canada’s ambassador to China, met with Spavor Sunday

‘They’re coming:’ Flying cars may appear in urban skies by 2023

Air taxis will number 15,000 and become a global market worth $32 billion by 2035

B.C. VIEWS: Andrew Wilkinson on taxes, ICBC and union changes

Opposition leader sees unpredictable year ahead in 2019

5 tips for self-care, mental wellness this holiday season

Ministry of Mental Health and Addictions urging British Columbians to prioritize self care through festive season

Most Read