(Unsplash)

CRTC to bring in ‘code of conduct’ for internet providers

New code will protect customers against high bills, allow for cancellations

Canada’s internet providers will soon have to abide by a code of conduct brought in by the country’s telecommunication regulator.

The Canadian Radio-television and Telecommunications Commission (CRTC) announced Wednesday that the new code will protect users against unexpectedly high bills and help negotiate with internet providers.

The code, which comes into effect Jan. 31, 2020, will enforce easy to understand contracts and policies around service calls, outages, security deposits and disconnections.

It will force internet providers to give clearer information about prices, including limited time and promotion discounts.

The new rules will bring in mandatory “bill shock protection” and notify customers when they reach their data limits and allow users to cancel contracts within 45 days of purchasing with no fees.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

READ MORE: Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman


Like us on Facebook and follow us on Twitter.

Just Posted

Santa comes to town for annual Aldergrove craft fair

St. Joachim & Ann’s parish hosts weekend of facepainting, games, goodies, and vendors

‘Untreatable’ superbug fatal for Aldergrove husband: widow

New Public Agency Health report puts Canadian death toll at 5,400 in 2018

Retired Aldergrove softball coach inducted into Canada’s Hall of Fame

Mike Renney has coached three Olympic games and been inducted into Softball BC’s Hall of Fame

Convicted child kidnapper remains threat to public: VPD

Brian Abrosimo is living in Vancouver as his sentence nears its end

VIDEO: ‘Climate emergency’ is Oxford’s 2019 Word of the Year

Other words on the shortlist included ‘extinction,’ ‘climate denial’ and ‘eco-anxiety’

65-million-year-old triceratops makes its debut in Victoria

Dino Lab Inc. is excavating the fossilized remains of a 65-million-year-old dinosaur

Changes to B.C. building code address secondary suites, energy efficiency

Housing Minister Selina Robinson says the changes will help create more affordable housing

Trudeau appears open to safer-opioid proposal in Vancouver: mayor

The city has applied for $6 million from Health Canada to allow for the safe distribution of diamorphine

Security guard at Kamloops music festival gets three years for sexually assaulting concertgoer

Shawn Christopher Gray walked the woman home after she became seperated from her friends, court heard

Algae bloom killing farmed fish on Vancouver Island’s West Coast

DFO says four Cermaq Canada salmon farms affected, fish not infectious

Three cops investigated in connection to ex-Vancouver detective’s sexual misconduct

Fisher was convicted in 2018 after pleading guilty to kissing two young women who were witnesses in a criminal case

Most Read