LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (THE CANADIAN PRESS/Cole Burston)

LifeLabs unable to confirm if Langley clients affected by data breach

LifeLabs said the data hack affected up to 15 million customers, majority in B.C. and Ontario

LifeLabs said it cannot say how many people in Langley were affected by a recent data breach that saw up to 15 million customer’s data potentially accessed as the investigation is ongoing, according to the organization.

Charles Brown, president and CEO of LifeLabs, wrote an open letter to customers on Dec. 17 that explained the company had suffered a cyber-attack that involved “unauthorized access” to their systems with “customer information that could include name, address, email, login, passwords, date of birth, health card number and lab test results.”

READ MORE: LifeLabs facing proposed class action over data breach affecting up to 15M clients

Approximately 15 million customers were affected, primarily in British Columbia and Ontario.

Most customers potentially affected in B.C. have visited a LifeLabs for medical tests or other locations like hospitals, medical clinics, private and public lab providers across the province, LifeLabs explained.

“As a provider of laboratory services, we partner with many health care providers who send customer specimens to LifeLabs for testing. As a result, LifeLabs does not have contact information for all of our customers,” LifeLabs told The Langley Advance Times.

The company is working with health care providers to “notify customers through public channels.”

“We can confirm that the data has been retrieved and that the issue has been contained,” LifeLabs said.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

LifeLabs has notified the privacy commissioners of the attack, according to Brown’s open letter.

But customers who may be concerned are encouraged to visit customernotice.lifelabs.com to learn more about signing up for a free cyber security protection service.

“At this time, our cyber security firms have advised that the risk to our customers in connection with this cyber-attack is low and that they have not seen any public disclosure of customer data during their investigations, which include monitoring of the dark web and other online locations,” LifeLabs said.

LifeLabs said they are working with cyber security firms to put in place safeguards to protect customers’ information and reduce the risk of future attacks.


@JotiGrewal_
joti.grewal@blackpress.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Off-duty cop nabs suspected drunk driver

Call for assistance at Langley incident drew massive police response

Dinosaurs revived for Langley animatronic auction

More than 500 robot dinosaurs, fossils, and exhibition gear are going on the block Aug. 6

“Hugs Over Masks” event not coming to Langley school, district says

The anti-masking group based in Ontario is planning an event in Surrey

Clash at Penzer Park not a public safety risk, Langley RCMP say

Confrontation on Monday involved people ‘known to each other’

LETTER: Zoo offers much beyond protestor ‘lies’

Aldergrove resident grateful to have wildlife centre to explore in his backyard

B.C. records 146 new COVID-19 cases through long weekend

More that 28 people tested positive for the virus each day since Friday

Canucks tame Minnesota Wild 4-3 to even NHL qualifying series

J.T. Miller leads Vancouver with goal and an assist

Cyclist in hospital after being hit by load of lumber hanging from truck on B.C. highway

A man is in hospital with broken ribs, punctured lung and a broken clavicle and scapula

COVID-19 vaccine efforts provide hope but no silver bullet to stop pandemic: Tam

There are more than two dozen vaccines for COVID-19 in clinical trials around the world

Staff member tests positive for COVID-19 at Maple Ridge Seniors Village

Fraser Health is on site implementing outbreak protocols at the seniors care facility

Two people die in propane heated outdoor shower near Princeton

Couple was attending a long weekend gathering

Racism in B.C. healthcare: Deadline for First Nations survey coming up on Aug. 6

Survey comes after hospital staff allegedly played a blood alcohol guessing game

‘We want to help’: As overdose deaths spike, beds lay empty at long-term Surrey rehab centre

John Volken Academy searching for ‘students’ to enlist in two-year residential treatment program

Study shines light on what makes LGBTQ+ youth feel safe in a community

The study goes beyond looking at school or family supports

Most Read