The first Swoop plane landed at YLW on Friday, May 24, and was greeted with a water cannon salute. (Caitlin Clow - Kelowna Capital News)

Passengers stranded in Kelowna in Swoop airline debacle could sue, expert says

Air Passenger Rights founder said Swoop breached its contract for Kelowna-Winnipeg cancellation

Swoop president Steven Greenway extended his sincerest apologies after an aircraft taking passengers from Kelowna to Winnipeg was grounded due to “unscheduled maintenance” on Monday. But for many passengers, its too little, too late.

The flight has been rescheduled to take off today—four days after the debacle.

Travellers were stranded at the Kelowna International Airport after learning they couldn’t be rebooked on a Swoop flight—some of which were told would be as soon as September 2.

“On behalf of Swoop, I would like to sincerely apologize for any inconvenience our impacted travellers have experienced due to the unscheduled maintenance to one of our aircraft,” Greenway said.

Damage was found on the body of the plane on Aug. 26, and as safety is Swoop’s No. 1 priority according to Greenway, the plane was grounded for repairs. The cause of the damage is still under investigation, he said.

READ MORE: Kelowna man allegedly bear-sprays victim, starts random bar fights

“The grounding of this aircraft caused impacts to our network through Wednesday, Aug. 28.” Greenway said in a statement. “In total, seven flights were cancelled.”

The president said Swoop is working to ensure affected passengers are provided with alternative travel arrangements in accordance with the Tariff and Flight Interruption Policies and all impacted travellers have been rebooked on the next available Swoop flight.

Air Passenger Rights founder Gabor Lukacs said not only was the company in the wrong with its response to the cancellation, but it breached its contract and broke the law.

“Passengers affected by this should sue Swoop for damages including meals, accommodation, lost wages and cost of alternative accommodation,” he said. “In addition, I encourage affected passengers to seek $1,000 in punitive damages, per passenger, due to Swoop’s high-handed behaviour.”

Passengers were told Swoop will reimburse the cost of tickets purchased from other airlines as long as they are in the same class of service—basic economy. Stranded travellers were also provided with vouchers to cover meals, hotels and transportation.

“The aircraft will return to service on Thursday, Aug. 29,” Greenway said, but many passengers turned to social media to say they have already figured out a way home and many said they will not fly Swoop again.

“Safety will always be at the forefront of our decision making and we sincerely apologize for the inconvenience to our impacted travellers.”

READ MORE: Rats rear their pointy heads in Shuswap

READ MORE: Reservist with alleged links to neo-Nazis relieved of duties, reported missing


@caitleerach
Caitlin.clow@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

History made in draw 1 of 2020 New Holland Canadian Junior Championship in Langley

Champion curler Carly Smith is an amputee competing with other able bodied athletes

Critter Care calls out conservation officer after dropping off bear cub covered in ice

Ice can be seen in video matted into emaciated bear cub’s fur

Olatoke sets new Spartans record in Edmonton

Langley-based university off to a good start at Golden Bear Open

VIDEO: Newbie Giants helps defeat Victoria 4-1 in Langley Friday

The G-Men play Saturday in Victoria before hosting Kamloops on home ice at LEC on Sunday afternoon

VIDEO: Cold snap brings ideal conditions for Okanagan icewine

Take an inside look at how icewine is made

Horgan cancels event in northern B.C. due to security concerns, says Fraser Lake mayor

The premier will still be visiting the city, but the location and day will not be made public

B.C. landlord sentenced to two years in jail for torching his own rental property

Wei Li was convicted of intentionally lighting his rental property on fire in October 2017

VIDEO: Highway 1 left looking like winter war zone with dozens of stranded vehicles

Tow-truck driver says 30 vehicles still dot snowy landscape, including one rolled-over dairy truck

PHOTOS: Eastern Newfoundland reeling, search underway for missing man after blizzard

More than 70 centimetres of new snow fell overnight, creating whiteout conditions

Prince Harry, Meghan to give up ‘royal highness’ titles

‘Harry, Meghan and Archie will always be much loved members of my family,’ says Queen Elizabeth II

Canada Post driver in hospital after ice smashes windshield at Massey Tunnel

Incident happened on Richmond side of the Massey Tunnel

Calls for dialogue as Coastal GasLink pipeline polarizes some in northern B.C.

Coastal GasLink is building the 670-kilometre pipeline from British Columbia’s northeast to Kitimat on the coast

Coquihalla, Highway 3 to be hit with freezing rain, sparking warning to commuters

Hard to say when the freezing rain will turn to regular rainfall, Environment Canada says

Most Read