TransLink looks to replace criticized HandyDart provider

Riders have complained about inconsistent service

HandyDart riders in Metro Vancouver might soon have a better experience, according to TransLink.

On Tuesday, the agency suggested Ontario-based First Canada as a replacement for U.S.-based MVT Canadian Bus, following a six-month procurement process.

First Canada already runs HandyDart service for BC Transit in Victoria, Kelowna, Kamloops and Vernon.

The company also operates community shuttle service for TransLink in Langley and on Bowen Island.

TransLink said that the new provider will allow it to “have greater oversight and accountability of the operation, and be in a better position to provide improved service standards for its customers.”

TransLink has faced criticism in the past for the way HandyDart is run.

HandyDart Riders’ Alliance member Elizabeth McKeller spoke to what she saw as the faults of MVT Canadian Bus at a TransLink meeting this summer.

“There’s no accountability with the contractor,” Elizabeth McKeller told the board, insisting dispatching problems have happened multiple times in recent months.

READ: TransLink board hears latest complaints about HandyDart

TransLink directors are to vote on the decision during their Dec. 14 meeting.

If approved, First Canada will launch a website the next day to assist riders with the transition.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Langley intersections lead Lower Mainland for 2019 car crashes: ICBC data

Stats indicate 200th and 264th Street at Highway 1 prove the most dangerous for crashes

Off-duty cop nabs suspected drunk driver

Call for assistance at Langley incident drew massive police response

Dinosaurs revived for Langley animatronic auction

More than 500 robot dinosaurs, fossils, and exhibition gear are going on the block Aug. 6

“Hugs Over Masks” event not coming to Langley school, district says

The anti-masking group based in Ontario is planning an event in Surrey

Clash at Penzer Park not a public safety risk, Langley RCMP say

Confrontation on Monday involved people ‘known to each other’

B.C. records 146 new COVID-19 cases through long weekend

More that 28 people tested positive for the virus each day since Friday

Dwindling B.C. bamboo supply leaves Calgary Zoo biologists worried about pandas

Zoo has been trying to send pandas back to China since May

UPDATE: Slow growth for wildfire near Harrison Hot Springs

Fire now burns 12 hectares, grew by 2 hectares overnight

B.C. paramedics responded to a record-breaking 2,700 overdose calls in July

Province pledges $10.5 million for expansion of overdose prevention response

Canada signs deals with Pfizer, Moderna to get doses of COVID-19 vaccines

Earlier in July both Pfizer and Moderna reported positive results from smaller trials

Canucks tame Minnesota Wild 4-3 to even NHL qualifying series

J.T. Miller leads Vancouver with goal and an assist

Cyclist in hospital after being hit by load of lumber hanging from truck on B.C. highway

A man is in hospital with broken ribs, punctured lung and a broken clavicle and scapula

COVID-19 vaccine efforts provide hope but no silver bullet to stop pandemic: Tam

There are more than two dozen vaccines for COVID-19 in clinical trials around the world

Most Read