Updated: Wire thieves cause major cable outage in Langley

Thousands lose television, internet and telephone service

Working in a Shaw service van

Service to thousands of Shaw cable, internet and phone customers in Langley was disrupted when wire thieves cut a major cable line running through a heavily-wooded mini-park near the intersection of Eastleigh Cr. and 56 Avenue.

Shaw said the “backbone” cable was severed around 7 a.m. Sunday morning.

The company estimated 20,000 homes lost cable, 14,000 lost internet service and 8,000 lost telephone service.

Service was affected in an area that stretched from Langley City to Aldergrove.

“This is one of the worst ones we’ve seen,” Shaw operations vice-president Chris Kucharski told the Times.

Repair crews had to spend their first four hours trimming the trees to get at the damaged cable, Kucharski said.

“It’s very, very bushy.”

Shaw crews worked overnight on splicing the severed fibre optic line back together.

By Monday afternoon, service had been restored to about half the affected customers and the remainder was expected to be back online by dinner time, Shaw said.

It appeared that would-be metal thieves looking for copper wire cut the thick glass fibre line, then fled without taking it when they realized there was no metal.

Some Shaw customers complained the company was less than forthcoming about the outage.

Most people can understand that accidents happen but Shaw’s handling of this mess has been nothing short of deplorable,” Jordan Carlin wrote on Shaw’s Facebook page.

“The initial phone update was a weak attempt at patronization and the one 10 hours later was so vague it was insulting.”

Another customer complained their cell phone would exhaust its battery waiting to get through to customer service.

Wire theft is on the increase locally, driven by rising international metal prices that have hiked domestic rates.

The City of Langley is recently estimated it will spend as much as $150,000 repairing vandalized wires, 10 to 11 times what was budgeted.

 

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Langley-based charity Wellspring encourages virtual participation for Lake2Lake ride this weekend

Annual 200 km cycle across the Okanagan and Shuswap raises funds for Rwanda relief

Altercation with gunfire in Langley lands two in hospital

Quiet area of Brookswood was awoken at 5 a.m. Friday morning to a fight involving gun shots

PHOTOS: One injured in shooting on South Surrey-Langley border

Shots reported near 194 Street and 34 Avenue, burned-out vehicle found in 18100-block of 12 Avenue

New Langley highway interchange site of morning crash

Motorists are encouraged to find another route for the rushhour

Gallery 7 launches series of online courses ranging from sound design to playwriting

Abbotsford theatre has plans to launch 2020-2021 season with live shows

B.C. reports 122 new COVID-19 cases as health officials urge smaller social circles

Health officials urge against shaming and blaming patients

VIDEO: B.C. to launch mouth-rinse COVID-19 test for kids

Test involves swishing and gargling saline in mouth and no deep-nasal swab

Young Canadians have curtailed vaping during pandemic, survey finds

The survey funded by Heart & Stroke also found the decrease in vaping frequency is most notable in British Columbia and Ontario

B.C. teachers file Labour Relations Board application over COVID-19 classroom concerns

The application comes as B.C.’s second week of the new school year comes to a close

CHARTS: Beyond Metro Vancouver, COVID-19 cases in B.C. haven’t increased much recently

COVID-19 case counts outside of Metro Vancouver have been level since July

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

70-year-old punched in the head in dispute over disability parking space in Nanaimo

Senior’s turban knocked off in incident at mall parking lot

Machine pistol among 14 firearms seized from Alaska man at B.C. border crossing

Corey Scott Kettering faces charges of smuggling and prohibited firearm possession

Mother-daughter charged in 2017 torched-SUV killing in South Surrey now allowed contact

Judge grants Manjit Kaur Deo permission to connect with Inderdeep Kaur Deo through a lawyer

Most Read