It is a scary fact that those who we count on most for our care are also the most likely to be victims of our abuse.
And yet that is the case with healthcare workers.
A stack of studies has shown that frontline professionals like nurses and care aides face workplace violence on a scale higher than any other sector.
We don’t have to look far to find support for that research.
Six weeks ago an Abbotsford nurse suffered a broken jaw and shattered cheek bone after a patient smashed an exercise weight into her face.
Information gleaned by the Abbotsford News shows she wasn’t the first. A 2015 internal risk assessment obtained by The News found that 75 per cent of staff working at Abbotsford Regional Hospital’s emergency department said they were assaulted within the past year.
Those numbers are consistent with other studies. In June of this year the House of Commons released a report from the Standing Committee on Health Care. It concluded that healthcare workers were four times more likely to experience workplace violence than in any other profession.
And it’s getting worse, not better, says the B.C. Nurses Union. Between 2014 and 2018 the number of violent incidents reported at health care workplaces jumped 52 per cent.
“On average,” said BCNU president Christine Sorensen, “26 nurses per month suffer a violent injury at work in B.C.”
That’s nearly one a day.
And that may be just part of the story. According to the Canadian Centre for Occupational Health and Safety, most of the cases of workplace violence go unreported, partly because of a perception that physical and verbal abuse is “part of the job.”
The reasons for the violence are complex, but most of us would agree that assault should not be part of any job.
Certainly the pressure on our health care system is a major factor – ask anyone who has spent time waiting in an emergency department.
Changing demographics, rising incidents of addiction and attendant mental health issues, along with the very tense and emotional environment of a hospital are all factors.
But they are not excuses.
No one should go to work fearing they may suffer a life-altering injury because of violence.
Solutions so far, however, have been elusive.
Workplace BC is now mandating health care employers conduct “violence risk assessments” with the goal of amassing data to develop a comprehensive strategy.
The BCNU says its members have seen success at two busy care facilities where security has been beefed up. The union is calling on the government to have properly trained security staff at more hospitals.
The provincial government, meanwhile, is promising more action (although it hasn’t said what).
And the Standing Committee on Health Care is offering nine recommendations, ranging from changes to the Canadian Criminal Code, to funding for public awareness, research and upgrades to healthcare infrastructure.
For frontline health care workers, the attention is no doubt welcome.
But they need action, not words.
In a detailed study, Statistics Canada concluded this: “These potentially harmful consequences and the pervasiveness of abuse of Canada’s nurses emphasize the importance of staffing and resource adequacy and interpersonal relations among health care providers.”
That report was released 14 years ago.
Greg Knill is a columnist and former Black Press editor. Email him at Greg.Knill@blackpress.ca