Consumer Protection BC spokesperson, Tatiana Chabeaux-Smith, said that not panicking and trying to negotiate is the best option during the ongoing pandemic. (Pixabay photo)

Consumer Protection BC spokesperson, Tatiana Chabeaux-Smith, said that not panicking and trying to negotiate is the best option during the ongoing pandemic. (Pixabay photo)

No laws in B.C. to force businesses to offer refunds, even during a pandemic

Black Press Media talks to Consumer Protection BC on how to navigate during COVID-19

As business owners navigate this unprecedented pandemic, in B.C. and around the world, consumers are also having to figure out how to balance their bank accounts, including the return of merchandise or cancellation of services.

But British Columbians should be prepared to see some companies, big and small, denying them full refunds – even if the service didn’t happen due to COVID-19.

“In B.C., there is no law that dictates that a business has to give you a refund, exchange or return,” explained Consumer Protection BC spokesperson Tatiana Chabeaux-Smith.

“A store gets to set their own policy.”

ALSO READ: Social media a blessing and a curse during time of crisis

Chabeaux-Smith said a consumer should always understand the terms and conditions laid out by a business, but noted that it wouldn’t be unusual that a business didn’t have a policy for these unforeseen times. That has made for a difficult situation for the thousands of consumers who may be having to pull back financially and the businesses trying to stay afloat.

“Start with the business, ask them what is possible,” Chabeaux-Smith advised. “See if you can get somewhere. Be patient with one another. There is no guideline.”

Consumers look to buy gift cards in order to support local

With many businesses forced to shut doors until further notice, the Better Business Bureau and other business groups are encouraging consumers to buy gift cards as a way to support the business financially now, and cash in on the service once this pandemic is over.

Chabeaux-Smith said gift cards can’t expire, but warned that gift certificates for a specific service can, as long as the expiry date is clearly listed.

The length of expiry can vary and is completely up to the businesses’s discretion, because “the cost of delivering a service changes over time.”

Regulations dictate that a business has to be upfront about when a gift certificate expires. If it does expire, there are no guidelines that dictate a business owner must allow the dollar amount to be used as credit.

“If you want a gift card that doesn’t expire, my advice would be to go for a dollar value,” Chabeaux-Smith.

But her advice comes with one caveat – if a business is forced to close, don’t expect that money back.

“If they declare bankruptcy, all the creditors get put into a big bucket, and rent or something else will get priority,” she said.

Price gouging can be reported: here’s how

While there is no regulation on refunds in the province, there is a law on price gouging and that’s where Consumer Protection BC can step in.

Anyone who suspects a business is taking advantage of the pandemic by drastically increasing the prices on certain items can report them to the regulator online. Chabeaux-Smith said that photos and other evidence of alleged price gouging helps the investigator.

If a business is found to be at fault, the regulator starts first with education but can escalate enforcement to cease and desist letters.

READ MORE: B.C. bans ‘shameful black market’ of food, medical supplies; limits buying quantities


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Douglas Park Community Elementary administrative assistant Kim Langford has been instrumental in the school’s food programs and event takes extra food out into the community, feeding local street people. To prevent waste, she also forged links with local farms which take excess food not suitable for people for their farm animals. (Heather Colpitts/Langley Advance Times)
Langley City administrative assistant finds food builds bonds with students and families

Kim Langford used to work in banking and accounting. She finds a better rate of return in education

B.C. Supreme Court in Vancouver. (Photo: Tom Zytaruk)
Judge ponders case of alleged conflict over Langley Township council donations

The mayor and two sitting councillors could be removed from office

Brookswood Starbucks manager Sonja Olsen posed for a photo on Wednesday, Dec. 2, 2020 at the store located at 40th Avenue and 200 Street with some of the many cards for seniors her customers have filled out (Special to Langley Advance Times)
Christmas cards for seniors idea by Brookswood Starbucks takes off

Idea is to make the holidays a little less lonely for older people in care homes during pandemic

Readers enjoy the letters to Santa from local children. Here’s one from a previous Christmas. (Langley Advance Times files)
Langley’s community newspaper wants local kids letters to Santa

Children’s letters to the St. Nick could be featured in our annual special Christmas section

Bad weather this year could catch Langley’s homeless without enough shelter space due to COVID-19 concerns. (Langley Advance Times files)
Langley needs new site for Emergency Weather Response shelter

COVID distancing concerns have maxed out existing shelter spaces

Pickleball game in Vancouver on Sunday, November 8, 2020. B.C.’s public health restrictions for COVID-19 have been extended to adult team sports, indoors and outside. THE CANADIAN PRESS/Darryl Dyck
711 more COVID-19 cases detected in B.C. Friday

‘Virus is not letting up and neither can we’

Demonstrators, organized by the Public Fishery Alliance, outside the downtown Vancouver offices of Fisheries and Oceans Canada July 6 demand the marking of all hatchery chinook to allow for a sustainable public fishery while wild stocks recover. (Public Fishery Alliance Facebook photo)
Angry B.C. anglers see petition tabled in House of Commons

Salmon fishers demand better access to the healthy stocks in the public fishery

(Hotel Zed/Flytographer)
B.C. hotel grants couple 18 years of free stays after making baby on Valentines Day

Hotel Zed has announced a Kelowna couple has received free Valentines Day stays for next 18 years

Farmers raise slogans during a protest on a highway at the Delhi-Haryana state border, India, Thursday, Dec. 3, 2020. Prime Minister Justin Trudeau rejected the diplomatic scolding Canada’s envoy to India received on Friday for his recent comments in support of protesting Indian farmers. Tens of thousands of farmers have descended upon the borders of New Delhi to protest new farming laws that they say will open them to corporate exploitation. THE CANADIAN PRESS/AP-Manish Swarup
Trudeau brushes off India’s criticism for standing with farmers in anti-Modi protests

The High Commission of India in Ottawa had no comment when contacted Friday

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Nurse Kath Olmstead prepares a shot as the world’s biggest study of a possible COVID-19 vaccine, developed by the National Institutes of Health and Moderna Inc., gets underway Monday, July 27, 2020, in Binghamton, N.Y. U.S. biotech firm Moderna says its vaccine is showing signs of producing lasting immunity to COVID-19, and that it will have as many as many as 125 million doses available by the end of March. THE CANADIAN PRESS/AP-Hans Pennink
Canada orders more COVID vaccines, refines advice on first doses as cases reach 400K

Canada recorded its 300,000th case of COVID-19 on Nov. 16

Apartments are seen lit up in downtown Vancouver as people are encouraged to stay home during the global COVID-19 pandemic on Thursday, Dec. 3, 2020. British Columbia’s deputy provincial health officer says provincewide data show the most important area B.C. must tackle in its response to the COVID-19 pandemic is health inequity. THE CANADIAN PRESS/Marissa Tiel
Age, income among top factors affecting well-being during pandemic, B.C. survey shows

Among respondents earning $20,000 a year or less, more than 41 per cent reported concern about food insecurity

Chilliwack General Hospital. (Jenna Hauck/ Progress file)
Chilliwack mother upset about son’s alleged suicide attempt after hospital discharge

Rhonda Clough said 34-year-old son suffering with bipolar disorder should have been kept in hospital

Victoria-based driving instructors are concerned for their own and the community’s safety with the continued number of residents from COVID hotspots in the Lower Mainland coming to the city to take their driving road tests. (Black Press Media file photo)
Students from COVID hotspots travel to Vancouver Island for driving tests

Union leader calls on government to institute stronger travel ban

Most Read