A passenger uses an Air Canada self service check-in kiosk at Montreal-Trudeau International Airport in Montreal, on Friday, July 31, 2020. THE CANADIAN PRESS/Paul Chiasson

Airlines dispute Dr. Henry’s claim they ‘very rarely’ give accurate COVID contact tracing info

Air Canada, WestJet say they provide names and contact information

Canada’s two biggest airlines say they are surprised that B.C. doesn’t feel it has good communication with them over possible COVID-19 exposures on their flights.

Speaking at a press conference Tuesday (Aug. 4), provincial health officer Dr. Bonnie Henry said the information they get via flight manifests is very incomplete.

“It would shock you to see what we get from airlines when we request a flight manifest,” Henry said. “It really is a disconnect in the system… during these COVID times, we need to be able to find people quickly.”

However, in emails to Black Press Media, both WestJet and Air Canada said they have not had any requests for flight manifests from B.C. officials.

“At this time, we have not received or been notified of any requests for manifests from the B.C. Centre for Disease Control,” WestJet spokesperson Morgan Bell said.

“We have not had any requests for flight manifests from any Canadian health authority recently, and specifically from B.C. since early March 2020,” said an Air Canada spokesperson. “B.C. has only very recently (within last week) requested that we confirm seat numbers for specific passengers, and we can confirm these were responded to within a few hours.”

READ MORE: B.C. records 146 new COVID-19 cases through long weekend

The CDC lists flight exposures to COVID-19 on its website. There have been 51 domestic and 41 international flights with possible COVID-19 exposures since the pandemic began. Air Canada flights have accounted for 17 exposures in July, while WestJet has accounted for five.

Speaking Tuesday, Henry said part of the issue lies is that airlines and health officials use the information for different purposes, meaning that what is helpful to the for the former is not always suited to the latter.

“They obtain information for booking purposes… and they can tell you how much anybody paid for that specific seat,” she said. “When we need that information to find out who’s around, all they know is it’s somebody who paid $66 for that seat.”

She said that B.C. health authorities “very rarely get accurate information about contacts, even where people live.”

In a statement, WestJet said it provides information including name, contact information and reservation details for passengers in an “expedient” manner.

Air Canada said it provides flight manifests within 24 hours of a health authority request when dealing with any infectious disease. The information it provides includes names, contact information, sat location and itineraries.

Both Air Canada and the National Airlines Council of Canada, representing the major airlines in Canada, have reached out to Dr. Bonnie Henry’s office on multiple occasions to discuss any concerns she may have, and they have so far refused to get back to us,” Air Canada said in a statement.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Air CanadaAir TravelCoronavirusWestJet

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Langley students mark Orange Shirt Day

Sept. 30 initiative aims to raise awareness about government-run residential schools

Air quality across the Lower Mainland could worsen slightly

AQ health index could see ‘low risk’ gravitate into ‘moderate risk’ from Vancouver to Hope

Langley City council resumes virtual meetings after an attempt to resume in-person hearings didnt go well

COVID-19 safety steps of Plexiglas dividers made it hard for members of council to hear each other

How Langley football star Chase Claypool was nicknamed “Mapletron”

A reference to all-time NFL great Calvin Johnson Jr.

BC Green Party announces candidate for Abbotsford South

Former provincial and municipal candidate Aird Flavelle seeks election

Orange Shirt Society launches first textbook on residential school history

Phyllis Webstad and Joan Sorley worked on the 156-page book to help educate students

More sex abuse charges laid against B.C. man who went by ‘Doctor Ray Gaglardi’

Investigators now focussing efforts on alleged victims within the Glad Tidings Church community

B.C. VOTES 2020: Businesses now owe $6 billion in deferred tax payments

COVID-19 relief from remittance to province ends with September

Long-term care study credits fewer COVID deaths in B.C. than Ont. to funding, policy

The study was published Wednesday in the Canadian Medical Association Journal

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

NDP asks Elections BC to investigate Liberal voter fraud allegations in Surrey-Fleetwood

Campaign organizer for MLA candidate Garry Thind allegedly solicited personal information from voters to request mail-in ballots over the internet, NDP says

Mobile hair salon rolls into Fraser Valley

Prime Real Estate Salon is a fully functioning hairdressing business located entirely within a truck

Metis pilot Teara Fraser profiled in new DC Comics graphic novel of women heroes

The Canadian pilot’s entry is titled: ‘Teara Fraser: Helping Others Soar’

Most Read