Facing case backlog, B.C.’s information commissioner says office may need more money

Information and privacy commissioner calls on governments to give more information to public

Those seeking public documents from British Columbia government bodies are increasingly being told to wait – and wait again – for the information they seek.

That has led the province’s information and privacy commissioner to urge B.C.’s public bodies and governments to do better at providing public information to citizens without them having to ask. But as he calls on government to find ways to meet provincial law, commissioner Michael McEvoy is also considering whether he needs more resources to ensure his own office is dealing with cases in a timely manner.

“I think government can do a lot better job of proactively releasing information that doesn’t require people to be asking for,” McEvoy said in a recent interview with The News. Abbotsford mayor Henry Braun expressed a similar sentiment last month, suggesting that more information could be released proactively. The city, which has set money aside to digitize historic records, is on track to handle 600 Freedom of Information (FOI) requests.

The province’s FOI law applies to the provincial government, municipalities like Abbotsford, regional districts, public bodies like Fraser Health and WorkSafeBC, and Crown corporations like BC Hydro.

Those bodies have increasingly come to the Office of the Information and Privacy Commissioner (OIPC) to ask for more time to meet those FOI requests.

Under the provincial FOI law, governmental organizations have 30 days to comply with FOI requests. In some cases, the body has another 30 days to meet the request, but if the organization wants even more time, they must request such an extension from the OIPC.

In 2017/18, the OIPC received 1,638 time-extension requests from public bodies. This year, it’s on pace to receive about 6,000 – a nearly four-fold increase.

McEvoy noted that the law stipulates that B.C.’s FOI law requires governments and public bodies to make certain categories of records available without a request.

“I think they can all be doing a lot better at not waiting for the access requests but getting records proactively released to the public and put on their website, for example, so you can access them easily.”

In a statement to The News, the province’s Ministry of Citizens’ Services said the B.C. government’s rising number of extensions are the result of an increasing number of requests. The statement from the ministry said the rate at which requests to the provincial government are processed on time has actually increased in recent years. The statement only relates to requests to the provincial government.

The ministry said the province has “expanded the types of records available proactively and continues to look at ways to make even more records available without having to make a FOI request. We are also exploring new technologies to make responding to FOI requests more efficient and secure, and to help with large-volume requests.”

But the OIPC has also found itself unable to meet legislated timelines to resolve disputes over what information should be made public. Last year, the office dealt with 1,400 cases in which it was asked to review redactions made by a public body before records were redacted. Most cases are resolved informally, but around 90 end up before an adjudicator. Although the law states that the office has 90 days to wrap up such cases, full inquiries are taking more than a year to complete now. Only about half are dealt with in 90 days, according to McEvoy.

The News learned of the delays after requesting a review of sweeping redactions of an audit commissioned by Fraser Health that deals with cancer treatment in B.C. Although an investigator told the Provincial Health Services Authority that it was his opinion the body must not refuse to release the audit, the PHSA continues to fight the full release of the documents. That could send the case to an inquiry.

The News was asked for consent to extend the timeline. It did so only after being told that the file would be closed if no consent was granted. The News requested the audit five months ago, after writing about Carol Young, a terminal cancer patient who struggled to access treatment in Abbotsford. She died in late October.

RELATED: Provincial health body refuses to release full findings of cancer triage system audit

RELATED: Carol Young, an artist who fought for timely cancer treatment in Abbotsford, dies before first solo show

“It does take too long and it’s not fair to you as the applicant or public bodies or the organization,” McEvoy said. “There is an old expression, ‘Justice delayed is justice denied,’ and I believe that.”

The complexity of cases, and the size of requests given the use of email, has risen in recent decades and added to the time it takes to wrap up cases. “But also adding to time is a resource question,” McEvoy said.

He said his office has allocated more resources to inquiries and significantly boosted the number of adjudicators. McEvoy said he is hoping that will speed things up.

It’s still too early to say if those additions are helping, he said. If they aren’t, McEvoy said he may ask for more money from the legislative committee that sets his office’s budget.

“At the end of the day, it is the public’s information and the public has a right of access to it, subject to narrow limitations.”

Do you have something to add to this story, or something else we should report on? Email:
tolsen@abbynews.com


@ty_olsen
Like us on Facebook and follow us on Twitter

Just Posted

‘Godfather’ of co-housing makes a stop in Langley

Architect and author Charles Durrett spoke about the community concept on Sunday

Langley tots invited to come dance around to live holiday tunes

Rose Gellert String Quartet aims to introduce classic music to children

Centennial Centaurs best Kelowna Owls 84-81

Coquitlam team emerges as 2019 Boys TBI Champions at the Langley Events Centre on Saturday night

VIDEO: Magic of Christmas draws more participants, bigger turnout

Annual event was projected to attract more than 5,000

Aldergrove Rotary Club adds its annual twinkle to downtown

Its a yearly tradition for club members to oversee the Christmassy light fixtures going up

VIDEO: SNL skewers Trudeau’s mockery of Trump in high school cafeteria sketch

The three world leaders won’t let Trump sit at the cool kids’ table

B.C. universities post $340 million worth of surpluses thanks to international student tuition

Students call for spending as international enrolment produces huge surpluses at many universities

Conservatives urge Morneau to deliver ‘urgent’ fall economic update

Morneau says the first thing the Liberals plan to do is bring in their promised tax cut for the middle class

INFOGRAPHIC: How much money did your local university or college make last year?

B.C. university and colleges posted a combined $340 million surplus in 2018/19

B.C. creates $8.5M organization to improve safety for health care workers

Group will bring together unions, province, health care organizations

Four men in hospital after early morning Vancouver stabbing

A large group of men was seen fighting in Yaletwon

Kovrig clings to humour as ‘two Michaels’ near one year in Chinese prison

Their detention is widely viewed as retaliation for Canada’s arrest of Chinese high-tech scion Meng Wanzhou

B.C. VIEWS: An engine that hums right along

First Nations are leading a new surge of investment in B.C.

Most Read