FILE - In this Dec. 23, 2019, file photo monitors are illuminated in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

FILE - In this Dec. 23, 2019, file photo monitors are illuminated in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

Sorry, Grinch. Virus won’t stop NORAD from tracking Santa

North American Aerospace Defence Command has announced that NORAD will track Santa on Dec. 24

Children of the world can rest easy. The global pandemic won’t stop them from tracking Santa Claus’ progress as he delivers gifts around the globe on Christmas Eve.

The North American Aerospace Defence Command has announced that NORAD will track Santa on Dec. 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call centre to check on Santa’s whereabouts, as they have in years before.

Normally, 150-160 volunteers crowd into a conference room at Peterson Air Force Base in Colorado Springs, taking two-hour shifts to answer the phones as eager children call to see if Santa and his sleigh have reached their rooftops. All together, 1,500 people over 20 hours have participated in the call centre in the past, fielding more than 130,000 phone calls, beginning at 6 a.m. Eastern time on Christmas Eve.

This year, due to safety restrictions forced by the COVID-19 pandemic, the number of volunteers has been drastically cut to what NORAD expects will be fewer than 10 people per shift.

“We understand this is a time-honoured tradition, and we know undoubtedly there is going to be some disappointment,” said NORAD spokesman Preston Schlachter. “But we’re trying to keep it safe for everyone involved.”

So, some callers may be able to once again get through to a member of the military or other volunteer when they dial the NORAD Tracks Santa toll-free number, 1-877-Hi-NORAD. But others will get a recorded update on Santa’s current location.

Schlachter said NORAD will largely be limiting volunteers to people who already work there and their immediate families. But that could be expanded a bit as the time gets closer. He said that this year volunteers will answer health questions and have their temperature checked when they arrive, and a cleaning crew will wipe down surfaces throughout the day. There will be wipes and other supplies available, and between shifts the entire calling area will be sanitized before the next group comes in.

FILE - In this Dec. 23, 2019, file photo a playbook sits next to a telephone set up in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

FILE - In this Dec. 23, 2019, file photo a playbook sits next to a telephone set up in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

Faced with concerns about the virus, officials at NORAD have worked for weeks to figure out a way to ensure that the much-beloved tradition could go on.

The military command has been fielding calls since 1955, when Air Force Col. Harry Shoup — the commander on duty at NORAD’s predecessor, the Continental Air Defence Command — fielded a call from a child who dialed a misprinted telephone number in a newspaper department store ad, thinking she was calling Santa.

A fast-thinking Shoup quickly assured his caller that he was. And the tradition began.

Today, most early calls come from Japan and Europe, and as the day goes on the callers from the U.S. and Canada climb.

Besides the call centre, the NORAD Tracks Santa website — noradsanta.org — as well as social media pages, Amazon Alexa, Onstar and a new mobile app will still be available with up-to-the-minute details on Santa’s location. A social media team will operate from a separate conference room at the base.

The tracking Santa apps will soon be available on Google Play and the Apple App Store.

Lolita C. Baldor, The Associated Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Roseanne Ham was elected the Western Canada region governor of the Soroptimists. She’s been a member of the Soroptimist International of the Langleys since 2012. (Soroptimists/Special to the Langley Advance Times)
Langley woman to head Western Canada for Soroptimists

The group is devoted to helping women and girls around the world

Langley MLAs Andrew Mercier and Megan Dykeman were sworn in at a virtual ceremony on Nov. 24, 2020 (Special to Langley Advance Times)
New Langley MLAs preparing for first session of legislature

Andrew Mercier and Meghan Dykeman were sworn in at their homes

Share your opinion with editor@langleyadvancetimes.com
LETTER: Langley church protecting religious freedom by allowing crowds

Letter writer encourages people to pray to put an end to the pandemic

B.C. Supreme Court in Vancouver. (Black Press Media files)
Judge hears Langley development case that could end in mayor, councillors booted out of council

The conflict of interest case was launched by local voters a year ago

A B.C. Ambulance Service paramedic wearing a face mask to curb the spread of COVID-19 moves a stretcher outside an ambulance at Royal Columbia Hospital, in New Westminster, B.C., on Sunday, November 29, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. records deadliest weekend of COVID-19 pandemic with 46 deaths; more than 2,300 cases

Provincial health officer Dr. Bonnie Henry provides COVID-19 update

Fossil finds at Mt. Stephen. (Photo: Sarah Fuller/Parks Canada)
Extreme hiking, time travel and science converge in the Burgess Shale

Climb high in the alpine and trace your family tree back millions of years – to our ocean ancestors

Menno Place. (Google Street View image.)
32 family members respond to Abbotsford care home’s plea for staffing help during COVID-19 outbreak

Menno Home asks for relief workers for food service, laundry and housekeeping

Kettle bells sit aligned in an indoor fitness studio. (PIxabay.com)
1 COVID-19 case at a B.C. fitness studio leads to 104 more infections, 6 school exposures

According to case data released by Fraser Health, one case of the novel coronavirus carries a big impact

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Vehicles drive past a display thanking essential workers in Burnaby, B.C. on Sunday, Nov. 29, 2020. THE CANADIAN PRESS/Marissa Tiel
B.C. changing COVID-19 case reporting as virus spread continues

Manual counting takes more time, leads to errors

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Mask fundraiser helps make children’s wishes come true

From Black Press Media + BraveFace – adult, youth and kid masks support Make-A-Wish Foundation

Christy Jordan-Fenton is the co-author of the book Fatty Legs, which has been mentioned amid the controversy of an Abbotsford school assignment on residential schools.
Co-author of residential schools book condemns controversial Abbotsford class assignment

Children’s book mentioned amid controversy at W. A. Fraser Middle School

Kootenay East MLA Tom Shypitka takes over as energy and mines critic for the B.C. Liberal opposition. Kelowna-Lake Country MLA Norm Letnick (right) moves from health critic to assistant deputy speaker. (Hansard TV)
B.C. Liberals pick critics to take on Horgan’s NDP majority

Interim leader Shirley Bond takes seniors, long-term care

Most Read